Refund policy

# Refund & Return Policy

We want you to love your Mizuvo order. If something isn't right, we're here to help.

## 30-day returns
You can request a return within 30 days of receiving your order. The item must be unused, in its original packaging, and in the same condition you received it.

## How to start a return
Email us at qualitysneakerking@gmail.com with your order number and the reason for the return. We'll reply within 1–2 business days with the return address and instructions. Please do not send items back before contacting us.

## Return shipping
- If the item arrived damaged, defective, or not as described, we cover the return cost or send a free replacement.
- For change-of-mind returns, the return shipping cost is the customer's responsibility.

## Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few more days to appear.

## Damaged or wrong items
Please inspect your order on arrival. If anything is damaged or incorrect, email us within 7 days with photos and your order number and we'll make it right.

## Non-returnable items
Final sale items and free gifts cannot be returned.

## Late or missing refunds
If you haven't received an approved refund after 10 business days, contact your bank first, then email us at qualitysneakerking@gmail.com.